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Legal information

1. Website owner identity

In compliance with Law 34/2002, dated 11th July, regarding Information Society and e-Commerce Services, we can inform you that the owner of www.santelmomuseoa.eus is:

  • Business name: San Telmo Museoa S.A.
  • C.I.F. nº: A20965422
  • Address: Plaza de la Constitución, 1. 20003 Donostia-San Sebastián. Gipuzkoa. Spain
  • Telephone: 943 481 580
  • Fax: 943 481581
  • Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

2. General conditions for using this website

Anyone accessing this website is attributed the condition of "User", implying their express and unreserved acceptance of the general conditions published in www.santelmomuseoa.eus, at the time of entering the site. Therefore, Users should read these general conditions for use, whenever they propose to access and, when appropriate, use the services provided through this website, as conditions might change.

In this respect, a "User" will be understood to be the person that accesses, browses, uses or participates in the free or fee-paying services and activities developed within www.santelmomuseoa.eus.

2.1. Aim and field of application

These general conditions of use regulate access, browsing and use of www.santelmomuseoa.eus plus the responsibilities derived from using its contents such as the texts, graphics, drawings, designs, codes, software, photos, music, videos, sound, databases, images, expressions and information, plus any other creation protected by national laws and international treaties on intellectual and industrial property.

San Telmo Museum could set specific conditions to be applied regarding the use of and/or contracting specific services with these general conditions for additional application.

2.2. Conditions for accessing and using the services

  1. Access to www.santelmomuseoa.eus is open to all and free of charge in principle. However, some of the services and contents might be subject to contracting the service or product beforehand, and in these cases specific conditions created for this purpose should be applied that San Telmo Museum will make available to you prior to contracting.
  2. Minors who would like to make use of the services contained in this website should get prior consent from their parents, tutors or legal representatives, as they have sole responsibility for the actions carried out by minors in their care.
  3. At all times, the User must make lawful use of the services on this site, in accordance with these general conditions, the legality in force, ethics and public order plus generally accepted practice on the Internet.
  4. The User guarantees that all the information they provide through inscription forms included on this website is lawful, real, accurate, true and up to date. It will be the User's exclusive responsibility to immediately notify the San Telmo Museum about any modification that might occur in the information they have provided.
  5. The User will not: introduce a virus, programs, macros or any sequence of characters in order to damage or alter the computer systems of this website; create obstacles for other users to access it by means of massive consumption of resources; capturing data included in this site for advertising purposes; reproduce, copy, distribute, transform or make available to third parties the contents included in this site; carry out actions through the services included in this site that might damage the intellectual property, industrial secrets, contractual commitments, rights to the honour, image and personal intimacy of a third party; carry out disloyal competition and unlawful advertising.
  6. If the User has to register to use and/or contract a service from www.santelmomuseoa.eus, they will be responsible for providing true and lawful information. If the User is given a password to access these services, as a consequence of registering, this User promises to use the password diligently and keep it a secret. Consequently, Users are responsible for appropriate custody and confidentiality of any usernames and/or passwords that are given to them and they promise to not give them away to third parties, temporarily or permanently, nor to permit access to other people. It will be the User's responsibility if unlawful use is made of the services by any illegitimate third party using a password for this purpose as the result of a non diligent use by the User or loss by the User. In cases of theft, loss or unauthorised access to their passwords, the User will be responsible for immediately notifying the San Telmo Museum in order to cancel it. Under no circumstances will the San Telmo Museum be responsible for actions carried out by unauthorised third parties until the aforementioned notification has been made by the User.

3. Intellectual and Industrial Property Rights

San Telmo Museum holds the intellectual and industrial property rights for all the elements included in www.santelmomuseoa.eus, including the brand, tradename or trademark. In particular, and non exhaustively, the copyright protects the graphic design, source code, logos, texts, graphics, illustrations, photographs, sounds and other elements contained in the website.

Under no circumstances can access to or browsing www.santelmomuseoa.eus imply total or partial renouncing, transmitting or licence from San Telmo Museum for the User to make personal use of its intellectual and industrial property rights.

For this reason, the User recognises that reproduction, copying, distribution, marketing, transformation, reuse, public communication and any form of general exploitation by any means of all or part of the contents of www.santelmomuseoa.eus, without express authorisation in writing from San Telmo Museum, constitutes an infringement of their intellectual and/or industrial property rights.

All information that is not considered to be personal data transmitted voluntarily to www.santelmomuseoa.eus over the Internet (including any observations, suggestions, ideas, graphics, etc.) will become the exclusive property of San Telmo Museum with unlimited rights to use, without yielding any compensation in their favour, or in favour of any other person.

4. Responsibilities and guarantees

  1. San Telmo Museum does not guarantee the legitimacy, reliability, utility, truth or accuracy of the services or information included in www.santelmomuseoa.eus, therefore excluding any direct or indirect responsibility for damage and harm of any type, derived from defrauding the use or expectations that the User has given it.
  2. San Telmo Museum declares that it has adopted both the technical and organisational means that, within its possibilities and level of technology, allow the site to operate correctly and keep it free from viruses and harmful components; nevertheless, it cannot take responsibility for: (a) the continuity and availability of the contents and services appearing in www.santelmomuseoa.eus; (b) the absence of errors in the aforementioned contents or the correction of any defect that might occur; (c) the absence of viruses and/or other harmful components in www.santelmomuseoa.eus; (d) the impregnability of the security devices that have been adopted; (e) any damage or harm that might be caused by a person who penetrates the security systems on www.santelmomuseoa.eus.
  3. The User will have sole responsibility before third parties for any communication sent personally or in their name to www.santelmomuseoa.eus, in addition to illegitimate use of the contents and services contained in this site.
  4. San Telmo Museum reserves the right to temporarily, and without prior warning, discontinue accessibility to www.santelmomuseoa.eus for maintenance, repair, updating or improvement operations. As long as circumstances allow it, San Telmo Museum will publish a warning, sufficiently far in advance, indicating the date envisaged for suspending services.
  5. Links to other websites that, when appropriate, exist in www.santelmomuseoa.eus might take you to websites for which San Telmo Museum does not assume any responsibility, as it has no control over them, as its purpose is to inform the User about other sources of information so the User can access the contents within their own responsibility and abiding by the conditions of use that govern them.
  6. San Telmo Museum does not take responsibility for any use that Users might make of the contents and services included in its website. Consequently it does not guarantee that the use the Users might make of the aforementioned contents and services are adapted to these general conditions for use, nor that they use them diligently.

5. Duration and modification

  1. San Telmo Museum reserves the right to modify these general access conditions completely or partially by publishing any changes in this actual website. So it can also make any modifications which it considers opportune to the website without prior warning, which might involving changing, deleting or adding the contents or services it provides, or the way in which they are presented or located. Consequently the general conditions in force are considered to be whatever is published at the moment that the User accesses www.santelmomuseoa.eus and so the User should periodically read these conditions for use.
  2. 1. Regardless of what appears in the specific conditions, San Telmo Museum can cancel, suspend or interrupt, at any point without any need for prior warning, access to the site's contents, without the User having any possibility of requesting any type of compensation.

6. Privacy policy

In compliance with Organic Law 15/1999, dated 13th December, on Personal Data Protection (LOPD), we can inform you that the personal data that you send us through the website www.santelmomuseoa.eus will be treated confidentially and will form part of a file owned by the Donostia Kultura, dirección Plaza de la Constitución, 1, C.P. 20003, Donostia-San Sebastián, Gipuzkoa, Spain which has been duly registered with the Spanish Data Protection Agency (www.agpd.es).

Your personal data will be used for the purpose given in the pages featuring the electronic form for compiling personal data. In addition, this information might be kept to answer your request and to send (by ordinary or electronic means) information related to our activity that you might find interesting, unless you inform us otherwise.

In addition, we are informing you that you can exert your right to access, rectify, cancel and oppose in accordance with the LOPD by sending a registered letter or equivalent along with a photocopy of your ID document, to the following address: Plaza de la Constitución, 1, C.P. 20003, Donostia-San Sebastián, Gipuzkoa, Spain.

Not filling in the field indicated as compulsory and appearing in any electronic form might mean that San Telmo Museum cannot deal with your request.

San Telmo Museum does not sell, surrender or send in any way personal information or data from its Clients/Users to third parties.

Consequently, we can inform you that San Telmo Museum has cookies installed in its systems. Cookies are small text files that the browser stores in your computer's hard disk. When you browse our website, our server will be able to recognise the cookie and provide us with information on your last visit. The majority of browsers accept the use of cookies automatically, but you can configure your browser to warn you that cookies have been received and you can stop them from being installed on your hard disk.

The User guarantees that the Personal Data provided to San Telmo Museum is true and they are responsible for reporting any modification made to it. The User will be the only person responsible for any direct or indirect damage or prejudice that might be inflicted on the San Telmo Museum, or on any third party, as a result of filling in the forms with false, inaccurate, incomplete or not updated information. The User should not include personal data from third parties without their prior informed consent regarding this privacy policy and they would then be solely responsible for its inclusion.

Certain services provided by San Telmo Museum might contain specific conditions with particular provisions in terms of protecting personal data, and so these specific conditions should be applied for each case. Anything that is not regulated by specific conditions will be subject to the general conditions compiled in this privacy policy. Remember that children and young people under 18 years old should ask their parents or tutors' permissions to provide personal data on the San Telmo Museum website.

San Telmo Museum has adopted the necessary measures to prevent personal data from being altered, lost, processed or accessed without authorisation, taking into account at all times the state of technology, the type of data stored and the risks to which it is exposed, caused by human action or physical or natural means; however, the User should be aware that Internet security measures are not infallible.

San Telmo Museum reserves the right to modify its privacy policy in accordance with its criteria or due to a change in legislation, jurisprudence or business practice. If San Telmo Museum makes any type of modification, the new text will be published in this same website where the User can find out about the current privacy policy for the San Telmo Museum. In any case, the relationship with the users will be governed by the standards envisaged at the given time that the site is accessed.

Filling in the forms included on the website implies express consent from the User regarding including their personal data in the aforementioned automated file from San Telmo Museum with the given purposes.

7. Cookies Policy

7.1. What are cookies?

Cookies are small text files which are downloaded into your equipment when accessing a web page.

They are not malignant virus but tools which play an essential role for the provision of numerous services in Internet. Among other things, they help to remember the language in which you wish to browse in the web site, compiles statistics to optimize the site's functionality or so that you may share our contents in your social networks.

7.2. What types of cookies does this web page use?

  • Technical Cookies. These cookies are solely created and managed by us to permit the browsing in our web page and the use of its different options and services.
  • Analysis Cookies. These cookies are processed by us or third parties and they allow us to quantify the number of users as well as perform the measurement and statistical analysis of the use of our web site.

We do not obtain information about the user's personal data under any circumstances, thus assuring the protection of the privacy of the people who browse in the web site.

7.3. How to deactivate our cookies (or any others)

Although the majority of browsers automatically accept cookies, you may modify the configuration of your browser to permit, block or delete the cookies installed in your equipment.

8. Applicable legislation and jurisdictional competence

The relations established between San Telmo Museum and the User will be governed by what appears in the standard in force on the applicable legislation and the competent jurisdiction. However, for cases where the standard envisages the possibility of the parties going to court, San Telmo Museum and the User, expressly renouncing any other court that might correspond to them, will be submitted to the Courts of the city of San Sebastian.


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